1. Find your confirmation
Look in the inbox used at checkout, including junk or promotions folders. Keep the order number handy. If you cannot find the confirmation, contact us with the email address used for the order.
Track an order
Follow your little parcel.
Your order confirmation and shipping updates are the best starting point. We will help you find the right information.
2. Open your order status
Use the order-status link in your confirmation email. If you have a store account and the order is associated with it, you can also open the account from this page. Orders and tracking are shown only when they are available for that order.
3. Read the shipping update
When a shipment has a tracking link, open it to see the carrier’s latest scan. The order date and shipment date are different; a gift may still be in preparation before a shipment is created.
4. Ask about an unclear update
Tell us your order number and what the latest update says. For a parcel marked delivered that you cannot locate, check the delivery address, safe places and anyone who may have accepted it, then contact us with the details.
Open the details for your order
Start with the order-status link in your confirmation email. If your order is linked to a store account, you can also check there.
Open my accountAsk about an order ↗
Need a little hand?
Tell us what you have in mind. We’ll help you find the right information.