NUZZLE PARCEL
Returns & Order Issues
Let’s find the next step together.
Start with your order details.
If a gift arrives damaged, is incorrect or has another issue, contact us with the order number, a description of the issue and clear photos. Keep the packaging while the issue is reviewed.
Personalized items need a little extra care.
Check names, spelling, photos and selected options before placing the order. Contact us as soon as possible if you notice a mistake after ordering so the available next steps can be checked.
Return eligibility & refunds
Please contact us to confirm the terms that apply to your personalized gift before ordering. A return window is not confirmed on this page.
What to include in your message
- Your order number and the email used at checkout.
- A photo of the full gift and a close-up of the issue.
- A photo of the packaging if the parcel was damaged.