SHIPPING & DELIVERY POLICY

Last updated: November 4, 2026

This policy explains how Nuzzle Parcel produces, ships, tracks, and delivers orders.

1. ESTIMATED DELIVERY TIME

Estimated delivery time consists of two separate stages:

Production time + Shipping time = Estimated delivery time

Production time begins after payment is confirmed and includes creating and checking your personalized product. Shipping time begins after production is complete and the package is transferred to a carrier.

Business days exclude weekends and public holidays in the relevant production or delivery location.

2. PRODUCTION TIME

Most personalized products are produced within 3–5 business days. Production may take longer during peak seasons. Replacement orders generally follow the same production time, although product availability or the nature of the issue may cause additional delay.

Where a product page displays a product-specific production estimate, that estimate takes priority over the general estimate in this policy.

3. ESTIMATED STANDARD SHIPPING TIME AFTER PRODUCTION

The estimated delivery range for your destination is displayed on the relevant product page or at checkout. Product-specific and checkout estimates take priority over general guidance because transit time varies by product, destination, carrier, and shipping method.

Shipping estimates begin after production is complete. They do not include production time, customs processing, weekends, or public holidays unless expressly stated otherwise.

4. EXPEDITED SHIPPING

Expedited shipping may be available for selected products and destinations. The method, price, and estimate displayed at checkout apply to your order.

Expedited shipping shortens carrier transit time only. It does not automatically shorten production time unless the checkout option expressly states that priority production is included.

5. SHIPPING CHARGES

Available shipping methods and final charges are shown at checkout. Charges may depend on destination, product type, package size, order value, quantity, and selected speed.

Any free-shipping promotion is subject to the eligibility terms shown with the offer. Oversized, remote-area, or special-handling products may be excluded where clearly disclosed before purchase.

6. TRACKING

When the package is dispatched, we will send tracking information to the email address used at checkout. Tracking may take 24–72 hours to display the first carrier scan.

An order containing different products may be produced at different facilities and arrive in separate packages. Each available tracking number will be provided separately.

7. DELIVERY DESTINATIONS AND RESTRICTIONS

We ship to the countries available at checkout. Delivery to PO boxes, military addresses, territories, islands, and remote areas may be limited for certain products or carriers. Where a delivery option is unavailable, checkout may prevent the order or our support team may contact you.

8. ADDRESS ACCURACY

You must provide a complete and accurate recipient name, street address, apartment or unit number, city, region, postal code, country, phone number, and any delivery information required for the destination.

An incomplete or incorrect address may delay production or delivery, cause the package to be returned, or result in delivery to the wrong location. Contact us immediately if you notice an error. Address changes are not guaranteed after production or shipment begins.

9. INTERNATIONAL ORDERS, CUSTOMS, DUTIES, AND TAXES

International orders may be inspected or delayed by customs. Customs authorities may request identification, tax information, or other documents from the recipient.

Applicable import duties, taxes, and customs fees are included in the amount shown at checkout. Customers are not expected to pay these charges separately. Customs authorities may still request information or documents from the recipient, and customs processing may delay delivery.

Charges caused by an incorrect address, inaccurate customer-provided information, refusal to provide required customs information, or a recipient’s failure to accept or collect a parcel may not be covered where permitted by law.

10. DELIVERY DELAYS

Delivery estimates are not guarantees unless expressly stated. Delays may be caused by peak seasons, carrier disruption, customs, severe weather, natural disasters, public holidays, labor action, security events, an incorrect address, recipient unavailability, or other circumstances outside reasonable control.

If tracking has not updated for 7 business days, or delivery is more than 10 business days beyond the estimated range, contact support@nuzzleparcel.com. We will review the shipment and, where appropriate, open an investigation with the carrier.

11. MARKED DELIVERED BUT NOT RECEIVED

If tracking shows delivered but the package is missing, please:

• check the mailbox, porch, garage, side entrance, and other safe locations;
• ask household members, neighbors, building reception, or a mailroom;
• verify the shipping address in the order confirmation; and
• contact the carrier for delivery details.

If the package remains missing, contact us within 7 days of the delivery scan. We will review the available tracking and delivery evidence. A carrier’s confirmed proof of delivery may affect the available remedy, subject to applicable law.

12. RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned because of an incomplete address, recipient refusal, failed delivery attempts, failure to collect, or unpaid customs charges, contact us. We may offer reshipment after receiving the returned package and payment of applicable reshipping costs.

If the error was ours or the carrier’s, we will provide an appropriate remedy under our Refund, Replacement and Returns Policy.

13. LOST OR DAMAGED PACKAGES

Report a visibly damaged parcel promptly and keep the packaging, product, and shipping label. For confirmed lost or damaged shipments, we will provide a remedy in accordance with our Refund, Replacement and Returns Policy.

14. CONTACT

Email: support@nuzzleparcel.com

Tracking page: https://nuzzleparcel.com/pages/help-center?view=nuzzle-tracking

During periods of high inquiry volume, responses may take longer. We review and respond to messages in the order received and will work through every inquiry. Thank you for your patience and understanding.